Refunds

Last updated: 2 November 2026. The French version prevails in case of disagreement.

Changed your mind (14 days)

Within 14 days of subscribing, tap “Withdraw from the contract here” in your profile and confirm. The subscription stops right away and you get a full refund to your card, within 14 days at the latest (usually visible within 5 to 10 days). You get an acknowledgement by email.

After 14 days

You can cancel at any time with “Cancel your contract”: no new charge, and Puzclic+ stays active until the end of the period already paid. The current period is not refunded, except in the cases below.

When you are also refunded

• Puzclic+ does not work properly and the problem is not fixed within a reasonable time (legal guarantee of conformity): price reduction or refund of the unused period.
• Double charge or billing error: the extra amount is refunded.
• Puzclic+ shuts down permanently: the unused period is refunded.

How to ask

The profile buttons are enough. Otherwise, write to [[email protected]] with your account email. See also the terms of sale.