Help
Last updated: 2 November 2026. Question not answered here? Write to us, a human replies.
Playing
How do I play?
Every day a picture is hidden under pieces. Tap a piece to flip it, then type your guess. Wrong? Flip another piece and try again. The fewer pieces you flip, the more points you score.
How many guesses do I get?
One guess after each piece you flip, so up to 20 guesses on a 20-piece picture. Small spelling mistakes are accepted.
I'm stuck, what now?
Tap “I'm stuck: show the answer”. The game ends with 0 points and the answer is shown. Your streak continues, because you played.
What is the Flash bonus?
Solve within 5 minutes of the drop for extra points. During the first hour your points count in full; after that they slowly drop to half.
Sunday, monthly and yearly drops?
Sunday: 50 pieces, points ×2. A surprise day each month: 100 pieces ×5. A surprise day each year: 1,000 pieces ×20. All free.
Why didn't I get the notification?
Turn it on in your profile (“Turn on notifications”). On iPhone, first add Puzclic to your home screen (Safari → Share → Add to Home Screen), otherwise iOS blocks website notifications.
Account
I forgot my password
On the home page: “Log in” → “Forgot password”. You'll get a link by email (check spam too).
I didn't get the confirmation email
Wait a few minutes and check spam. Still nothing? Write to us with the address you used.
Change country or language
Profile → settings at the bottom.
Get or delete my data
Profile → “Download my data” or “Delete my account”. If you have Puzclic+, cancel first.
Report a username or a cheater
Contact page → “Report a username or league name”.
Puzclic+
Does it give a ranking advantage?
No. Everyone plays the same picture with the same rules. Puzclic+ adds packs, streak jokers, an avatar, the archive and stats.
Cancel or withdraw: what's the difference?
Cancel: your subscription stops at the end of the period already paid, no refund. Withdraw: only within 14 days of subscribing, everything stops right away and you get a full refund.
Where are my invoices?
Profile → “Manage my subscription” (secure Stripe page). Stripe also emails you a receipt.
Need to talk to us?
A human replies, usually within 48 hours. Use the form on the Contact page or write to [[email protected]]. Give your username and describe what happens (a screenshot helps a lot).